In my previous post, I talked about the benefits of implementing an ITIL based management approach to your organization. As mentioned the framework is very complex and detailed. At Cima, we take a methodical structured approach in helping organizations implement their ITSM strategy. Planning is a large component to the success of any project, the same holds true for implementing an ITSM framework. Perfect execution of a plan can still result in a project failure if the strategic planning is flawed. The CimaCare vCIO is designed to help implement a service strategy that is valuable and functional for the organization. In this segment, I will talk about the idea of Service Strategy and the role it plays in technology.