Category : ITIL

In my previous post, I talked about the benefits of implementing an ITIL based management approach to your organization.    As mentioned the framework is very complex and detailed.  At Cima, we take a methodical structured approach in helping organizations implement their ITSM strategy.   Planning is a large component to the success of any project, the same holds true for implementing an ITSM framework.  Perfect execution of a plan can still result in a project failure if the strategic planning is flawed.  The CimaCare vCIO is designed to help implement a service strategy that is valuable and functional for the organization.  In this segment, I will talk about the idea of Service Strategy and the role it plays in technology.