Now that we’ve provided a quick look at some of the limitations of break/fix IT services, we’ll finish things up by looking at the pros and cons of the alternative: managed services.
If you read our last blog post on the subject of managed service providers, then you’re now aware of some of the basics involved with working with an MSP. However, there’s no getting around the fact that working with an MSP costs money. You’re now probably wondering what it takes to make sure you get the most value possible out of the funding you dedicate to working with an MSP.
In our last post in this series, we provided an introduction to two different business models for IT service providers: managed services and break/fix. As promised, we will now take a deeper dive into the pros and cons of each of these options, to give you more insight into why we consider managed services to be the preferable option for most use cases.
As small and midsize businesses get larger, one of the main issues they have to address is building and managing an increasingly complex IT environment. For these businesses, working with an IT service provider can remove the pressure of managing IT for themselves. However, deciding to work with an IT service provider is only one part of the equation. The business must then decide which kind of service provider they wish to work with, and this can often be a confusing decision to make.
In my previous post, I talked about the benefits of implementing an ITIL based management approach to your organization. As mentioned the framework is very complex and detailed. At Cima, we take a methodical structured approach in helping organizations implement their ITSM strategy. Planning is a large component to the success of any project, the same holds true for implementing an ITSM framework. Perfect execution of a plan can still result in a project failure if the strategic planning is flawed. The CimaCare vCIO is designed to help implement a service strategy that is valuable and functional for the organization. In this segment, I will talk about the idea of Service Strategy and the role it plays in technology.
Earlier in the summer I shared two blog posts on the new partnership between Cima Solutions Group and Splunk. In the first two posts, we started by introducing the new partnership, and then looked at how log management tools from Splunk could help you enjoy success with your hybrid cloud environment. I wanted to talk a bit more about how our two companies have helped customers in the past, and how our new partnership could help us serve those same customers even better.